Tailored home care package support to suit your individual needs

Home care services that meet your individual needs and help improve your health and well-being.

Home Care Services

Customised home care support

Home care assistance provided through government-funded home care packages is a key aspect in assisting older Australians to remain at home and independent for extended periods of time. Home care assistance encompasses a wide range of services for the elderly. Personal care, domestic assistance, respite care, community engagement, food shopping, light cooking, cleaning, mediations, and transportation to medical appointments are just a few of the services available. It’s easy to understand how in-home care can improve your quality of life while also giving you more independence.

Kare Seniors, as a successful home care package provider, provides a variety of home care services to help you feel safe and comfortable at home, as well as connected to your community. One of the most essential aspects of this programme is that it allows you to receive customised services that are tailored to your specific needs and assist you in achieving your personal goals.

What is the home care package program?

The home care package program is designed to provide support to older people with complex needs. The aim of the program is to increase their independence at home and in the community. The government is assisting people in staying in their homes for longer periods of time. Kare Senior’s home care services allow you to live your life your way, in the comfort of your own home.

Our home care services, as Australia’s premier provider, are built on respect, decency, and compassion, in addition to promoting wellbeing. Our services are beneficial because of their high quality and affordable cost, allowing you to live a more comfortable, independent, and secure life at home.

A consumer-directed care method is used to deliver home care services through a Home Care Package, which is personalised to individual requirements and goals. This implies you have a say in what kind of service you get .

The Home Care Package Program provides funding for ten different service offerings, as follows.

  1. Personal Care
  2. Communication Support
  3. Dietary Support
  4. Skin Care
  5. Continence Care
  6. Mobility Support
  7. Support Services
  8. Social Support
  9. Care Management
  10. Clinical Care

In response to the ten service offerings provided by the Federal Government’s home care services program, Kare Seniors provides the following services to our consumers.

  • Personal Care
  • Domestic Assistance
  • Dementia Home Care
  • Respite Care
  • Companion Care
  • Transport Assistance
  • Social Support

To be eligible for a home care services package, you must register with My Aged Care and be referred for an assessment by ACAT (Aged Care Assessment Team) who will identify if you are eligible for this program. A representative from ACAT will arrange a face-to-face meeting and assess the type of care you need to live independently at home.

Once eligible and approved, you will receive a home care package that includes either low-level care (Level 1 or 2) or high-level care (Level 3 or 4). This decision will be sent to you in writing, so it’s important that you keep this document as proof of your eligibility for the program. It will also contain the level of care you will receive and an overview of the relevant services that are available.

At Kare Seniors we go out of our way to make sure that our service delivery is exceptionally high and your costs are low. So, to help you get the best value out of your home care package, here is a quick overview of the fees we don’t charge:

  • No basic daily fee
  • No establishment fees
  • No initial set up or joining fees
  • No hidden fees
  • No exit fees

In addition, we charge a very low hourly rate for your care and support services, making Kare Seniors one of the most affordable home care providers in Australia.

Home care package levels
The home care package includes four different levels of care and support with each level receiving a different amount of funding. Once you know which level of care applies to your situation, you can access this funding to pay for the care and support you need.

When your Home Care Package is approved and assigned, you will receive the level of care and assistance that you require. When considering your options, keep in mind that there are four levels of home care packages. Each package level is intended to provide a different level of assistance, with different Home Care Package funding and care services.

The four home care package levels range from the most basic care at Level 1 that comes with the least funding to the most complex at Level 4 with the highest funding, as follows:

  • Level 1: Basic level care – approximately $9,000/year
  • Level 2: Low level care – approximately $15,750/year
  • Level 3: Immediate care – approximately 35,250/year
  • Level 4: High care – approximately $52,000/year

How much support will you receive?

The figure below explains the hours of care provided by each of the home care packages. Levels are indicated along the top, hours below and the type of care along the left side.

  • Home Care Services
  • Personal Care
  • Domestic Care
  • Social Support
  • Nursing Care
  • Service Hrs/Week
  • Level 1 Home Care Package
  • 2 Hrs
  • Level 2 Home Care Package
  • 4 Hrs
  • Level 3 Home Care Package
  • 10 Hrs
  • Level 4 Home Care Package
  • 15 Hrs

Who funds your home care package?
The most of the cost of care is covered by the government, however depending on your income, your provider may ask you to contribute to the cost of providing your services. There are a number of different of fees associated with home care packages, such as the daily basic fee, which allows home care providers to set a basic daily fee for their services up to the maximum rate set by the Department of Health, and the income test fee, which is an additional contribution that some people are required to pay based on their financial circumstances.

As your contribution to the costs of this package, you might be asked to pay two different fees, as follows:

  1. Basic daily fee
  2. Income tested fee

If your income is greater than the maximum allowed for a full pensioner on the home care package, you will need to pay the income tested fee. Centrelink makes this assessment and as your income increases, this fee increases accordingly. If Centrelink decides that you need to pay the income tested fee, your funding will be reduced by this exact amount. It’s important to note that the income tested fee is only dependent on your income, not on the level of care you receive in this program. Full pensioners cannot be asked to pay an income-tested care fee

As with the basic daily fee, you can negotiate the income tested fee with your home care provider. Many providers are only too happy to reduce these fees because they understand that despite requiring the care and support provided by this program, you also need it to be affordable.

The Basic Daily Fee contributes to the amount of money provided by the government to you so that you can access additional services as needed. The government determines this fee. The maximum basic daily fee you can be charged is $10.10, which is, currently, around 17.5% of the full aged pension. If you are asked to pay this fee by your provider, however, they do not keep it. Instead, it is added to your home care support budget and can be spent by you on additional services. To keep your costs as low as possible, The Kare Seniors waives the Basic Daily Fee, and our customers benefit from lower fees and more quality of care services.

Home care services funding

If you are eligible for the home care service package, your funding is subsidised by the government. The amount of funding you receive is based on the level of care you receive, based on the four different levels outlined above. The higher the care you require, the greater the funding for your package.

The services you receive and your eligibility is determined by ACAT and the amount of funding you receive is decided by Centrelink. You can allocate this funding to a range of different services, all designed to improve your comfort, safety and independence at home and in the community.

The cost for your home care and support package will be split into three categories, as follows:

  1. Package management fee
  2. Care management fee
  3. Home care package services cost

The home care Package management costs are part of your funding budget. These pay for the ongoing management and administration of your home care package. These costs may include the preparation of monthly statements and the daily management your budget. They also include costs for fulfilling the compliance and quality assurance requirements that come with your home care package.

The care management costs are an important part of your funding. That’s because it allows your home care package provider to ensure that you receive the care and support you need from your package, and as detailed by ACAT. Kare Seniors is committed to providing you with the highest quality home care support. We provide you with a dedicated Care Manager who oversees the management of your care, ensuring that the services you receive are the best value for money. This ensures that you receive the support you need to fulfill your goals, while using your funding budget wisely.

This part of your funding goes towards the payment for all the services you receive via the home care package program, whether at home or in the community. These services can include nursing care, preparing light meals, cleaning your home or help with your personal care.

Download the Kare Seniors’ Home Care Package Price Guide

If you have decided to change home care providers, then all it takes is a few simple steps, as follows:

  • Phone Call: Make a call to My Aged Care on 1800 200 422 to notify them that you wish to change providers and ask them for a new referral code.
  • Terminate current provider: Inform your current home care package provider that you are switching to another provider and give them a termination date.
  • Phone Call: Contact Kare Seniors on 1300 535 833, tell us the date you want to commence your home care package with us and provide us with the new referral code.

The team at Kare Seniors looks forward to helping you become a more independent member of our community, whilst feeling safe and comfortable at home.

Why Choose Kare Seniors?

Person-centred care

Taking care for all of the consumer’s needs together in a holistic and integrated way. This includes, taking into account people’s preferences and chosen needs, ensuring consumers are physically comfortable and safe.

Valuing consumers

Assuring that consumers can express their preferences, views, and feelings. This might include ensuring that consumers have choices and that their suggestions for how to improve things are sought out, listened to, and implemented.

Continuity of care

Consistent and reliable care services. This may include ensuring that consumer have a properly reviewed care plan, that support workers are known to the consumer and limited to a small number of people visiting, providing reliable and flexible visit times.

Caring support services

Our focus is on providing compassionate services. This may include effective communication, getting to know the customer, and developing relationships in order to guarantee that care is delivered in the manner that the customer prefers.

Trained and skilled staff

Our staff and support workers have the necessary training, supervision, and experience to accomplish their tasks well. This might include staff meetings on a regular basis, as well as personal development and training on specific conditions like dementia.

Accommodating your changing needs

We’ll ensure your support needs are reviewed on a regular basis so that your care package can be adjusted as your needs change. We will contact you on a frequent basis to ensure that you are satisfied with the service you are receiving.

What our Consumers Say

Consumer JB

Great Care
Kare Seniors team provided responsive, professional service and support when we need it most, we would like to continue use kare seniors’ services and we certainly recommend their services. Their support workers are all qualified to do job and they always do more than what we asked.

Consumer DA

Compassionate Care
Excellent services, great communication, they keep their promise. Kare Seniors always finds professional team who are trustworthy. I would recommend kare Seniors services to anyone in need. We are extremely pleased with a quality of care we receive and are very grateful for kare Seniors’ great support workers.

Consumer JB

Exceptional Services
My Mum and my family would like to express our gratitude and appreciation for the exceptional care and support service that I have received through kare Seniors, they continue to make my mum quality of life possible through their attention. Thank you so much for your help. I really was impressed with your efficiency and professionalism.

Consumer’s Daughter FG

A Five Star Service
I would really like to take this opportunity to thank Kare Seniors for their professionalism and caring approach. Their support to both my mum and my brother has been outstanding and made our families life’s so much easier. The staff at Kare Seniors are fully trained and experienced with an almost motherly approach from their support workers which is greatly appreciated and was needed for our family. I would highly recommend Kare Seniors and I honestly provide them with a 5 Star rating! Thank you for all your help, Kare Seniors!

Consumer’s son JM

Excellent & Accommodating Services
I have an 84-year-old dad who lives at home. His mobility is impaired although he wanted to be independent for as long as he can, Kare Seniors took his case into close consideration, The kare Seniors’ team and I agreed for a support worker to come twice a week to help him with his needs or check if all his necessities are in order, His favourite part of the week is when they take him out on any social events or community activities. My father wanted to be familiar with the same support worker so overtime he feels more comfortable & has really built a strong bond with her. She is willing to do personal assistance like light housekeeping and domestic assistance for him, help him with his weekly shopping, laundry, and also make sure he takes his medication on time. The Kare Seniors team ensured my dad is safe but genuinely happier too, our family is so very grateful- Thanks You.

Daughter of Consumer GM

Good Value For Money
Very helpful and professional Team. Kare Seniors home care can be relied upon. My mother’s care plan was smooth sailing, she has had exceptional progress recently. My mother looks forward to her support workers visits every day. I am also kept informed of all aspects of the care services being provided regularly. – I am happy that we’re getting great value for money with Kare Seniors’ home care packages services.

Consumer’s Daughter MF

Dignity & Independence
Our family have been very pleased with the support and services received from kare Senior’s home care services. The supports & assistance from her support workers have been excellent and so consistent. They are very friendly and treat mum with dignity and respect. We also find the staff at kare Seniors to be very welcoming from the start of the process all the way through to now regularly updating me about his progress, helpful and always offer to change arrangements regarding my mum supports, when requested. Will definitely recommend kare seniors home care services.

Consumer’s Doughter HB

Friendly & Such Caring Staff
My mother and I are delighted and very happy with the very caring nature and professional service offered by kare Seniors. The support workers team are currently looking after my mother, very efficient and kind. The case manager very professional with high standards; she undertakes nursing care herself as well as organising and monitoring the work of other support workers. She also checks in on our family to make sure everything is running great and if my mother wants to make any changes that might suit her better.

Consumer JB

Great Care!
Kare seniors team provided responsive, professional service and support when we need it most, we would like to continue use kare seniors’ services and we certainly recommend their services. Their support workers are all qualified to do job and they always do more than what we asked.

Consumer DA

Compassionate Care!
Excellent services, great communication, they keep their promise. Kare Seniors always finds professional team who are trustworthy. I would recommend kare Seniors services to anyone in need. We are extremely pleased with a quality of care we receive and are very grateful for kare seniors’ great support workers.

Consumer JB

Exceptional Services
My Mum and my family would like to express our gratitude and appreciation for the exceptional care and support service that I have received through kare Seniors, they continue to make my mum quality of life possible through their attention. Thank you so much for your help. I really was impressed with your efficiency and professionalism.

Consumer’s Daughter FG

A Five Star Service
I would really like to take this opportunity to thank Kare Seniors for their professionalism and caring approach. Their support to both my mum and my brother has been outstanding and made our families life’s so much easier. The staff at Kare Seniors are fully trained and experienced with an almost motherly approach from their support workers which is greatly appreciated and was needed for our family. I would highly recommend Kare Seniors and I honestly provide them with a 5 Star rating! Thank you for all your help, Kare Seniors!

Consumer’s son: JM

Excellent & Accommodating Services
I have an 84-year-old dad who lives at home. His mobility is impaired although he wanted to be independent for as long as he can, Kare Seniors took his case into close consideration, The kare Seniors’ team and I agreed for a support worker to come twice a week to help him with his needs or check if all his necessities are in order, His favourite part of the week is when they take him out on any social events or community activities. my father wanted to be familiar with the same support worker so overtime he feels more comfortable & has really built a strong bond with her. She is willing to do personal assistance like light housekeeping and domestic assistance for him, help him with his weekly shopping, laundry, and also make sure he takes his medication on time. The Kare Seniors team ensured my dad is safe but genuinely happier too, our family is so very grateful- Thank You.

Consumer’s Daughter GM

Good Value For Money
Very helpful and professional Team. Kare Seniors home care can be relied upon. My mother’s care plan was smooth sailing, she has had exceptional progress recently. My mother looks forward to her support workers visits every day. I am also kept informed of all aspects of the care services being provided regularly. – I am happy that we’re getting great value for money with Kare Seniors’ home care packages services.

Consumer’s Daughter MF

Dignity & Independence
Our family have been very pleased with the support and services received from kare Senior’s home care services. The supports & assistance from her support workers have been excellent and so consistent. They are very friendly and treat mum with dignity and respect. We also find the staff at kare Seniors to be very welcoming from the start of the process all the way through to now regularly updating me about his progress, helpful and always offer to change arrangements regarding my mum supports, when requested. Will definitely recommend kare Seniors home care services.

Consumer’s Daughter HB

Friendly & Such Caring Staff
My mother and I are delighted and very happy with the very caring nature and professional service offered by kare Seniors. The support workers team are currently looking after my mother, very efficient and kind. The case manager very professional with high standards; she undertakes nursing care herself as well as organising and monitoring the work of other support workers. She also checks in on our family to make sure everything is running great and if my mother wants to make any changes that might suit her better.

Based on 9 reviews.
Maria Garcia
Maria Garcia
2021-10-29
Verified
Both my husband and I joined today . We’re so happy the way it was explained so well to us by the support coordinator Cheenu .It made a big difference to us understanding everything.We will recommend this company to friends and family. Looking forward to this new stage in our life’s .
Sally Peacock
Sally Peacock
2021-10-06
Verified
I couldn't speak highly enough about the care provided for my father. They are so caring and responsive, and know how to tackle any situation. My father had an emergecy on the weekend, and an ambulance was called straight away, of which I am ever so grateful for. Thank you team at Kare Seniors
Marisa S
Marisa S
2021-06-11
Verified
It’s all in the name. It’s a definite, they do care about our seniors. Since Covid I have been receiving weekly health checks asking about how my father is. The ladies I deal with at Kare Seniors are super friendly, supporting, polite, communicative and very accommodating with requests for my father. They make you feel like part of their family. Kare Seniors tick all my boxes. Overall they provide impeccable service. Highly recommended! You will not be disappointed.
hla pway
hla pway
2021-05-06
Verified
Happy with kare seniors service and good team Support worker is always caring Good communication and support coordinator is always communication with the worker and the family
Margaret Tiatto
Margaret Tiatto
2021-05-03
Verified
Nice friendly faces . Good communication skills . Always available to help.
Chahera Nahas
Chahera Nahas
2021-03-25
Verified
KareSeniors has been very helpful and accommodating. They’ve provided me with information and assistance for my husband’s situation and have explained the services available to us. The carers that come for respite have been amazing. They have been very caring towards my husband and me, accommodating my requests, professional in their services as well as being friendly and supportive. Thank you KareSeniors 🙂
Khalid Hassan
Khalid Hassan
2020-11-04
Verified
Kare Seniors is a very professional business, their support workers are fully trained and experienced. I would recommend Kare Seniors Home Care services.
Silver Spectrum
Silver Spectrum
2019-07-17
Verified
Ali Duale
Ali Duale
2018-08-07
Verified

Kare Seniors provides nursing home care in the following Sydney and Melbourne suburbs

Melbourne Suburbs:
Airport west, Altona, Ascot Vale, Braybrook, Broadmeadows, Deer Park, Essendon, Footscray, Gladstone Park, Hoppers Crossing, Keilor, Monee Ponds, Melton, New Port, Sunshine, St Albans, Tarneit, Werribee.

Sydney Suburbs:
Auburn, Bankstown, Bass Hill, Cabramatta, Chullora, Fairfield, Merrylands, Lidcombe, Granville, Guildford, Liverpool, Revesby, Milperra, Regents Park, Sefton, Villawood, Parramatta, Harris Park.

Chat to a Friendly Member of Our Team ✆ 1300 535 833